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Re: changing plan

thank u!so I need to leave US for several months, and I dont want my phone# be cancelled. what should I do?

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How do I turn my One Touch Fierce back on?

So I'm trying to put music on my Alcatel One Touch Fierce from my computer and now I can't turn my phone on. I've already spent 2 hours looking on this site for help on turning it back on and I'm not...

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What happened to my returned phone?!

I fell for the new "we'll pay your termination fee" incentives.  So I ported two of my numbers from ATT to give Tmob a try. I ordered a cheap droid for my son and an iPhone 5s for myself.  Got the...

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Re: Unlocked At&t samsung galaxy s3 (i747) on t-mobile

Thanks Vanessa! The phone came with Android 4.0.1. but I did a firmware update (through KIES) and it went to 4.1.1.  My original T-Mobile T999 had been 4.3. Perhaps naively, I bought the phone on eBay...

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Re: HTC One S cannot connect to 4G network?

When I had the One S I had this happen at random. I'm not sure if I remember the steps correctly, but just go to settings > mobile networks > and switch it from GSM only to WCDMA/GSM. 

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Re: I just bought my iPhone 5c in October for less than your retail price. Do...

You can buy a low-cost phone when you switch to T-Mobile.  The Nokia Lumia 521 comes to mind.  If you are not going to use it, you can sell it, but you would still need to keep making payments on it if...

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Re: Internet issue

I did what was suggested this morning but after all day its still the same.Thanks though

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cannot access gallery, device memory low delete files. How to fix?

I am trying to open my gallery but every time I do I get and message.          "There is not enough space (12 MB) in your device memory. Delete some files." I have deleted files, i have over 400 MB in...

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Re: When you go to t-mobile and start with 70 dollar unlimited plan with the...

Hi 1moneymont You can see details on the Simple Choice No Credit Check plans here:  Simple Choice Family Plans with No Credit Check | T-Mobile.com.

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Re: will the Moto X developer edition work for Tmobile HSPA and LTE nets?

Hi Erika thanks for the document link, that's what I needed.

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Re: Unable to view bill details

Hi addeventlistener, At the moment we do not have any issues reported with this portion of our site. Have you tried clearing your cache, and history, or attempting to access this in another browser?

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Buying a phone with my girlfriend's credit?

Hey everyone, here is the deal, my girlfriend is in a family plan with her family, obviously, her mother is the account holder, they already have 5 members in this account, I want to buy a new phone...

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Re: Unable to view bill details

Yes, I've tried all of those things.

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Re: EIP Payment System has been down since at least Saturday

Hi pgiannaris, Currently, we do not have anything reported in regards to the EIP payment portion of our site is not working. Please tell us what error your are seeing. Also, have you tried to access...

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Can I use the sim card from my Nexus 4 in a new t-mobile phone. I broke my...

Okay so I broke my nexus, I cried, couldn't fix it. Going to buy a lumia 521 from walmart. Can I shove my sim card in this lumia and have it changed on my plan? I have the 30$ 100 minute plan

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Re: I got a better one about unlock code

I bought the phone 5 years ago, I used for 3 years left tmobile, my mom has used it after I left tmobile which has now been 2 years the phone is still active on tmobile she want to switch cause she...

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Re: EIP Payment System has been down since at least Saturday

Hi,  Another TMobile support user reported it a few days ago plus I chatted with a representative about it online on Sunday. In both cases the TMobile rep that responded said a web ticket would be...

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Re: Text messages records needed. Urgent request!

That makes total sense. Thanks for info.

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Re: I have a no contract plan, phone, renew an old data plan or to buy a new...

It would be a data only plan, I think a 4G of 4,5GB ($40). I'm thinkingalso of buying a new Samsung Galaxy Note 3 to use the 4G network.The Galaxy must be able to run on Brazil's 4G networks. I think...

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Re: New carrier firmware, iPhone 5S 15.6

I've updated to the new carrier firmware and am now experiencing terrible battery life. Battery life was better prior the update and now it seems like the battery seems to drain a bit faster. Is anyone...

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