iPhone 6 shipping change
I pre ordered the iphone, and I was wondering how I can change the shipping to one day shipping
View ArticleETF problems Chat reps no help. Do problems get lost and never taken care of?
After changing over three of my five lines with Verizon and and ordering two phones I never received an RMA to send the old phones in to be repaid for the ETF which two of the lines incurred (one line...
View ArticleNew SIM For New Handset?
Looked around and could not find the answer to this. We're considering upgrading one or both our phones because it would appear some of T-Mobile's towers don't like our three-year-old T-Mobile-branded...
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Where is Windows Phone 8.1 and Cyan?
Almost every phone is now running Windows Phone 8.1 and has Lumia Cyan! Where is the update it has been months since they announced it and everyone else has it.
View ArticleRe: Loyalty Dept. Made me an offer, when I called back, they said they couldn't.
Hello bacardiator, Thank you for reaching out. We would love to look into this for you. Thank you, for being with for 15 years, that is awesome. Please Contact Us so we can further investigate this...
View ArticleRe: Jump ineligibility?
Same issue here. I'm relatively new to T-Mobile and Jump!, so any help is much appreciated.
View ArticleRe: Grandfather plan
Gramps28 - my $20 dollar per line unlimited 4G data that isn't throttled. Isigned up for this 2 years ago.
View ArticleRe: LG G3
Hello katstafford, That is not the experience we want for you. We would love to investigate this further for you. Here is a link where you can Contact Us and we can look into is. We look forward to...
View ArticleRe: No notification that I had any voice messages
Hello Leah, I tried to click on the private message but when I did the computer didnothihg. I was able to click on othermessages but yours would not work. I amstill having problems. I just received...
View ArticleWhat data speeds can i expect with these specs?
GSM 850/900/1800/1900MHz, WCDMA 850/1900/2100MHzI am in the chicago area
View ArticleIssure with credit check
In the process of ordering an Iphone I was getting an error on my credit card not going through.I tried all my cards and they were giving me the same error. (I have no issues using the cards in other...
View ArticleRe: Looking to cancel early
T-Mobile has not had long-term service contracts in quite a while. You should be able to pay off the phones, get T-Mobile to give you the unlock codes/authorizations, and port your numbers over to...
View ArticleRe: Sony Experia Z3 Compact for T-Mobile please?
Check out this petition to bring the Experia Z3 Compact to T-Mo: Sony Xperia Z3 Compact Petition More people are signing everyday, so please, T-Mo make it happen!
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Re: Work Place signals
Hello samdave, Thank you for reaching out. Having a good signal in your work is imperative. Has it always been this way? What kind of device do you have? Have we filed a ticket for this issue before?...
View ArticleRe: Bogus Water Damage claim on item sent in UNDER WARRANTY
Well, my "scam" comment was more tongue-in-cheek... You're right though, so many things can set that off so my question to TMOBILE (and I do hope for a reply) is why do I have to pay for something...
View ArticleRe: Connecting to ICE (Kolbi) in Costa Rica
The LAC (Location Area Code) is a number sent to the home carrier (T-Mobile) as part of the registration message. It represents a geographic cellular region, similar to a Zip Code or Area Code. The...
View ArticleRe: Connecting to ICE (Kolbi) in Costa Rica
For movie star and a few other CA countries try changing the following 2items in APN fast.t-mobile.com to epc.t-mobile.com (sometimes no dash) andIPV6 to IPv4. Rep was in error just because you can see...
View ArticleUsing a T Mobile Alcatel One Touch Fierce In Belgium On Proximus Network
Hi People, So i bought a Alcatel One Touch Fierce in the US from the T Mobile Shop in Las Vegas and was told that i could unlock it once i got to Belgium. So i did, i unlocked it using the code no...
View ArticleRe: Pay As You Go "Legacy" Plan Questions
Hello Fellow T-Mobile "Pay-As-You-Go - Legacy" Customers. I have the same issues as all of you. This is what has happened - T-Mobile has decided to leave it up to you to ensure your "legacy" account...
View ArticleRe: Touchscreen issues
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...
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