Hello Fellow T-Mobile "Pay-As-You-Go - Legacy" Customers. I have the same issues as all of you. This is what has happened - T-Mobile has decided to leave it up to you to ensure your "legacy" account (I have three phone numbers under this old plan) never expire, but they have changed the rules to make it even harder for all of us to understand.
There is mention of a 90-day refill that will ensure what? that Gold Rewards will be maintained, or that our "pay-as-you-go - Legacy" plans will be maintained. Before it was relatively simple (although T-Mobile never gave us users a heads-up when the 365-day expiration date was about to expire): We could log on to our accounts, and then see our status.
Not any more, and I believe T-Mobile intends for it to be just that way. I don't believe the customer support personnel, well intentioned they may be, because corporate marketing to improve T-Mobile's bottom line seems to have taken priority.
I will believe them when I see the old format on T-Mobile's website (it wasn't great, but at least one could understand current account status) - I do not believe they will correct "negative messages" (whatever than means on our account screens), and they will not correct the usage refill date that seems to be tomorrow every day.
Also, don't change the old plan you have to the regular "pay-as-you-go" plan, because then "legacy" and "Gold Rewards" is gone from you. Thanks T-Mobile. There's always slightly more expensive alternatives.
--Terry
