last chat with your company.
http://support.t-mobile.com/inbox?objectType=109016030&objectID=9632
T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
Maria V: Hi, Jorge! Hope you're doing good today.
You: T-Mobile EIP, I got a HORRIBLE Customer Service experience today, I'm not asking for a favor I'm a paying customer and I'm been mistreated by the incompetency and lack of knowledge from T-Mobile, the supervisor even told me they don't have an escalation department that we can go to and try to get some WOW Customer service, where to go and what to do?
Maria V: I apologize for the inconvenience, if the issue was not resolve the first time you contacted us. It breaks my heart that you are not satisfied with the service that we have provided, and that's not the kind of service that I want to share with you.
Maria V: Because your satisfaction is extremely important to us, I want to ensure that I am addressing any concerns you may have with your service. Let me review your account and my resources. Please give me a moment.
You: ok
Maria V: Thank you!
Maria V: Can you please verify to me your account password?
You: xxxx
Maria V: Thank you so much!
Maria V: One moment please
Maria V: Thank you for patiently waiting, Jorge.
Maria V: As I have reviewed the notes on the account, you are requesting to split the payment plan for your devices ( Samsung SIII and S4) which you purchased last 06/06/13. Is that correct?
You: yes, I cant believe that I cant paid the old phone without paying for the update too.
You: I paid today $632 just to paid that balance and still there!
Maria V: I see.One moment please.
You: k
Maria V: The $632 is that for your device installment plan or for your monthly bill? Because your $632 total payment made on 08/29and 09/02 was enough to cover your monthly bill for 2 months.
Maria V: Jorge, are you still with me?
You: I paid $360 against the two Galaxy III that where on the account. 160 and 200. and the rest was going to the montly payment. the two old G III one was mine and the other one my wife,
You: and what happened? a $160 when to my old phone and the other 200 when half for the old GIII of my wife and the other half for the upgrade G 4 when all I wanted was to cancel the balance on the Old G III phones
You: WHY I could paid off my old phone and not my wife old phone? I did not set up this you guys did. No I got no solution?
Maria V: You've got 4 installment plan two Samsung S5 and one SIII and S$
Maria V: S4*
Maria V: Which phone would you like to pay off?
You: if you look at the account I have a G3 and G4 and 2 G5
You: I should have a G4 and 2 G5
Maria V: Yes
Maria V: It shows that you have 4 installment plan.
You: that the issue I was paying for the G3 instead you guys split the payment againgts the G3 and the G4 !!!!!!!!!!!!!!!!
You: Do you understand what we talking about?
Maria V: Yes, I got it now. Thanks
Maria V: I'm so sorry to keep you waiting, Jorge
Maria V: I ask assistance to one of my supervisor.
You: All I want its 3 installments and have the 200 splitted applied to the G3
Maria V: I did understand Jorge, as much as we would love to but we are do not have the option to split the payment plan for the S3 and the S4
You: and get that phone out of my accout
You: So Im hopeless?
You: No WOW Customer service ??
You: I guess I may need to start writing to your Headquarters a letter a day?
Maria V: I understand where you are coming from, Your satisfaction is important to us, and it breaks my heart that I;m unable to process your request.
Maria V: I do respect that, Jorge.
Maria V: I even asked my senior on how to work this out
You: Saving Chat to share in forums and Communities
Agent is typing...