Re: Sim card locked - PUK not working
Hi mathleto, thank you for reaching out. To confirm, is it asking for the PUK code, or is it asking for another type of code? Is it a T-Mobile phone with a T-Mobile SIM card? Alternatively, for quicker...
View ArticleWindows Phone 8.1 for HTC 8X
http://newsroom.t-mobile.com/phoenix.zhtml?c=251624&p=irol-newsArticle&ID=1915221&highlight Looks like the Lumia 521 & 925 are getting the software update to Windows 8.1 (see T-Mobile...
View ArticleI can't set up my voice mail.
I have a little bubble on my voice mail but when I call it, It says "if you have a mailbox on this system press *. To leave a message for someone enter their 10 digit phone # now." I was never given...
View ArticleRe: Contract cancellation fee when switching to prepaid?!
Hello s_thomas, We would love to assist you with changing your plan type. What we would like to do is look into this with some more information specific to the account. I have sent you a private...
View ArticleTmobile forcing iPhone customers to use Visual Voicemails?
T-mobile can't disable visual voice-mail for iPhone? After having spent over 5 weeks with T-mobile customer service on the phone with a total of over 10 hours their conclusion is that they can't...
View ArticleClik here to view.
Re: When can we expect pre ordered sgs5 to ship?
Hello! I just wanted to reach out with some further information we have, last updated yesterday. Preorders for the Galaxy S5 will be delivered by April 11th, (with standard delivery, expedited is not...
View ArticleRe: Can a sales rep charge cash only for a refurbished phone?
I use to call the Customer Service line to upgrade my phones or for any questions. My last two experiences were not good ones. So I went to a local store. There are several stores around, but I was...
View ArticleRe: Can a sales rep charge cash only for a refurbished phone?
This does not add up.There is never a reason they should not give you a receipt except if you tell them you don't want it. I would talk to the manager ASAP and customer care to see if they can tell...
View ArticleRe: Can a sales rep charge cash only for a refurbished phone?
It is a Galaxy S4. I'm not comfortable talking to their manager, but will try to alert a district or regional manager, if they have one. Their manager was there today and was very rude to a customer...
View Articlecant add my gmail account to HTC Sens?
I believe this is the problem more in depth regarding my previous question. I've already tried the two step verifcation enabling with and without spacing for the passwords and have enabled IMAP on my...
View ArticleRe: Can a sales rep charge cash only for a refurbished phone?
You have to go through the manager to get to that level of management. The sales associates will not give out any of that information because they are told not to, they get in trouble if they give out...
View ArticleRe: How do I fix my phone's sound? (It's a Galaxy 4)
Yes, the new device solved the problem and the issue. Thanks! * Lydia K. Huey *"Logic will get you from A to B. Imagination will take you everywhere." - Albert Einstein
View ArticleShould I stay with T-mobile?
Hi, so I’ve been a T-mobile customer since 2005. Recently, I’ve encountered an issue where I can no longer endure the nonexistent spotty coverage in my house. To cut my incredibly boring life story...
View ArticleRe: Can a sales rep charge cash only for a refurbished phone?
YeahIf nothing else call Customer Support to find out what if anything they put on the account.While it does seem a little odd it isn't beyond the realm of possibility.and even 300 for a GS4...
View ArticleClik here to view.
Re: Can a sales rep charge cash only for a refurbished phone?
Thank you for your time and advise. I will deffidently look into reaching out to their manager and now out of curiosity as to what they would say.
View ArticleRe: ETF Reimbursement
Hi 71gomez! Thank you for reaching out to us! We definitely want to make sure you receive your EFT reimbursement! Have you checked the website: www.switch2t-mobile.com yet? This will have all the up to...
View Article