You have to go through the manager to get to that level of management. The sales associates will not give out any of that information because they are told not to, they get in trouble if they give out District and Regional Manger information. Only the manager is capable of getting you to the next level.
I don't know what else to say but use every source possible, you may not like it but I would still call customer care. I would talk to T-Force and go to the store.
Good luck and keep updating, I really want to know the result.