Re: Are grandfathered plans really dead? Confused by postcard.
I was forced off a grandfathered plan that was so ancient that no one at T-Mobile could even tell me what my home region was supposed to be. There are some "Select choice" or "Select value" plans that...
View ArticleRe: Will the cellspot solve the wifi calling/Text problem?
Hi jogburn, did changing the WiFi Calling settings as suggested help, or have you gotten a Cellspot to test? If not, please Contact Us for some troubleshooting!
View ArticleRe: The Royal SHAFT
Hi tmo_lee, Thank you for your response. I know that I am not the only one that experienced the "Cancelled Order" that cannot be "Uncancelled"; however, it is enlightening that situations such as mine,...
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Re: NO coverage in Austin TX 78702
Hi 7132910620, smplyunprdctble is correct, you would need some signal to use a signal booster, but if you have home WiFi and WiFi capable devices, our Personal Cellspot might do the trick. You can read...
View ArticleRe: How do i comment on a "document"?
Thank you for the update modicum Please let us know if you need anything else and have a great week!
View ArticleRe: Extremely poor signal strength inside house
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...
View ArticleMy acct is suspended...no reason applies
I Requested international plan while I am in Rome, Italy... I had it until yesterday, suddenly I have no signals, no 611, no wifi. WHY? I have no access to a desktop-- only an ipad and the cell Phone....
View ArticleRe: No response to billing question via email
Hey jamesjayprice, It's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would...
View ArticleRe: Stuck on e instead of 3G while traveling overseas
Hello slngkim!Speeds may vary depending on our roaming partner's network. Our Simple Global plan provides up to 128kbps speed (2G Speeds), ideal for e-mail, web pages, navigation, and social apps. Some...
View ArticleRe: LG Optimus L90 September 25 Backordered
Hi gabrielh533, we know it's important to know when to expect your order! Have you received this information (or the device) yet? If not, please reach out to us via private message on our Facebook page...
View ArticleRe: Official iPhone 6 What's Your Status? Thread
I ordered my iPhone 6 (GOLD) 16GB yesterday evening at 7:30p CST. I received an e-mail saying that my order had shipped with a tracking number today (10/8). I paid for overnight shipping so it will be...
View ArticleRe: Music freedom and data usage
Thanks for using our forums howleynyc These documents explain how the feature works; please let us know if you have any questions About Music Freedom streaming and Music Freedom streaming FAQs
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Re: T-Mobile Wifi Calling - Can I use 2 routers?
Yes, the CellSpot router can be used in conjunction with your existing equipment.
View ArticleRe: Phone won't send/recive texts and calls until wifi turned off and then...
Hello robricon! We definitely want you to be able to stay connected. We would recommend checking to see if you are on the latest software version. These steps can be found here: Software versions &...
View ArticleRe: Does new iPhone backorder affect the appraised trade-in value of old phone?
Hey bluegruff, It's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would...
View ArticleRe: Got rid of my grandfathered unlimited plan
That would also depend on which unlimited plan he had. Not all of them were throttle. I have two lines with the grandfathered unlimited data. One with unlimited and 3GB hotspot and the other line with...
View ArticleRe: iPhone Visual Voicemail
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...
View ArticleRe: NOT GETTING 4G LTE
We're delighted you've brought your own phone to the T-Mobile network. The error you are getting sounds like the device may not be unlocked. Did you get the code from Verizon or Samsung? What...
View ArticleRe: Someone has made up a Primary Account on my phone numbers and changed...
Hello kathybabily-11! We definitely want to get this straightened out for you! I am sending you an private message with instructions how to contact us. Please click on the magenta number next to your...
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