Hi kenpolady_99,
We're sorry for the poor in-store experience you had. You can enroll in our ETF Reimbursement program after activation, with a quick visit to http://www.switch2T-Mobile.com. You'll want to have the bill from your old service provider available, and the process can go even more quickly if you have an electronic copy. Just make sure the ETF is clearly marked as such on the bill, and that all the other guidelines on the site are met.