We know getting calls from all parties is very important btspeaker! There could be a few things going on. We're going to ask some probing questions to help identify the problem. Do you have Family Allowances active? It can block certain people from reaching you. Do you have any call blocking features active? These can be features on the Z10 or third party apps. What software version are you running? To get the most out of our network you should be on the latest T-Mobile approved version: Software version: BlackBerry Z10. We look forward to getting this resolved for you! -Sean
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