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Channel: T-Mobile Support: Message List
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Re: International data roaming in Peru

when you reset the APN did you set it to epc.t-mobile.com?

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Re: Premium Insurance Protection

Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...

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Re: Best wifi-calling device ?

All my Galaxy's SII, S3 and S4 have always worked great without issue.  I have 4 kids all using Galaxy Lights with no issues either and my wife is on a Note 3.  So in some cases we have 6 all on Wi-Fi...

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Re: Wifi Calling

Sorry haven't been around to check replies, Replying to jfuente11 's post, like i said originally,i go to the "more" tab and Wi-fi calling is greyed out with a check in the box and always says...

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Re: Please unlock the bootloader

People return the phone back to stock and try and pass it off as a defect.  You'll see it often on XDA, and probably one of the reasons why Samsung implemented the Knox flag.  People are now looking...

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Re: roaming note 3

We certainly don't want to lose your business rfrozy.  I'm sending you a private message right now so that we can take a closer look at your account: http://support.t-mobile.com/inbox

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Re: Please unlock the bootloader

Create a site, have them log in, link their IMEI, check a box stating they understand they will be breaking warranty, go have fun. There's a way to do it. Even though the bootloader is locked root will...

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Moving from Sprint to Nexus 5

I will be receiving my Nexus 5 tomorrow and would like to activate it on T-Mobile as a new customer.  Since I already have the phone, can I expect to walk into T-Mobile and have them activate it for me...

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Re: EIP Questions

If they did stop it when the Value plan started, that would be almost 3 years ago (it will be three years in July, I think).  I know that I was eligible to put accessories on the EIP plan with my Even...

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Re: battery dying

That is quite odd and we normally see that clearing that will improve the battery life. The thing that we would try is to master reset the device. You can find those steps here: Backup & restore:...

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Re: Replacement iPad account problems

Thank you, I sent email to TForce, as you suggested. I look forward to receiving some follow up.

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Re: Reception is lousy in 2g area

I Have  initiated 2 tickets and nothing has happened.is there a way to escalate the issue?I Have also done the "take action" thing.i Would hate to have to return to Verizon but I will probably have to...

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Re: What does this icon mean?

Thanks stevetjr that is a perfect explanation of what is going on. It just gives you a high level of concerns with your device but if it is not helpful to you it can be disabled.

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Re: Lost Contacts

I love to see the community format working so well! If this does not do the trick let us know and we can explore more options.

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Re: Help! weak signal in house

Actually, not much different, I can receive 4G signal (sometime) but only one bar, the closer one is 2 bar which is EDGE. if i go outside the building can easily connect 4G one, but most of time my...

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Re: EIP Questions

allenenriquez1985 wrote:  Yours truly loyal customer for 4 years, plus returning customer for many years to comeDidn't you leave Tmobile a year or two ago and go with Sprint because you had trouble...

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Re: EIP Questions

What stopped your from doing so, if I may ask!? That totally makes sense now, 3 years ago! Its a great deal for it's time although my account was very strange being in a My Fav 5 500 whenever minutes/...

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Re: Want to leave Verizon. How easy is the switch they advertise?

Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...

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Re: Lumia 521 unlock assistance

By activating the phone on T-mobile do you mean just putting sim card in the phone once and never called or received calls , or is it necessary to have certain amount of $ in refills?

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can't update

My wifi havent been working for about a year now...I can't update my phone to the new software update on my S3

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