Re: Unable to unlock iPhone after meeting all requirements
After both requests the SIM Unlock Team sent me an email in which they stated that I do not meet the criteria for SIM unlock. And after the second email, when I contacted cutomer care the best they...
View ArticleRe: message stock
Hi ludvert! We definitely want to get to the bottom of your issue. What kind of phone are you using? Do you know what kind of messages you are receiving that you can't open?
View ArticleRe: Unable to unlock iPhone after meeting all requirements
I certainly feel your pain, bbarbara1306. It sounds as though we are in very similar situations: We've been open and honest about our intentions, and have followed all of the rules that T-Mobile has...
View ArticleRe: Where is the remote controls menu on the Security screen? And how do I...
Do you have a Samsung account on the phone yet? I don't have the option in the link but maybe it doesn't appear until you have a Samsung account turned on. I searched remote and it brought me to the...
View ArticleRe: Error: REG09: Missing 911 Address - Galaxy Note 3
T-mobile is full of it! It started for me on the 17th too and now everytime I leave my home Wifi and return I get the red WiFi of death icon which means WiFi calling will not work. I also get the error...
View ArticleRe: Xperia Z1s will not roam
If you are on an up-to-date plan, there should not be any features that need to be added, no. Great question! If you are on an older, grandfathered plan, we may need to look into this. Please Contact...
View ArticleRe: Voice Dialing Broken after Upgrade
Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...
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Re: BB wont power
Were you able to review the last three posts vincechirambo? Please let us know. We're also more than happy to review your account via phone or live chat: Contact Us
View ArticleRe: Family plan with F1 visa, register as primary holder being asked for ssn
Hi there, I contact one of the customer support. Providing my pin, they tell me I should put in 1111, and it worked.
View ArticleRe: How do I know if my iPhone is using HD Voice
It should also be noted that you will notice a STUNNING improvement in voice quality. No icon needed - you should easily be able to distinguish your HD calls (TMo iPhone 5 to TMo iPhone 5 for example)...
View ArticleRe: estoy sin servicio de tel.
Hola Jose! Siempre estamos contentos de ayudar en la T-Force! ¿Está buscando un código de desbloqueo para su dispositivo? Por favor, háganoslo saber y nos pondremos esta resuelto!
View ArticleRe: calls not ringing/ going to voicemail
Hi twire! I'm sorry to hear that the troubleshooting did not resolve your issue! Have you had the opportunity to call customer care or reach out to us via chat? Contact Us
View ArticleRe: WiFi Calling Not Working?
We're sorry to hear that the WiFi calling feature isn't working madamek. Are you getting a specific error message? It could be any number of things unfortunately. I recommend contacting us so that...
View ArticleRe: Lumia 810
We certainly want to get that fixed for you prchlik. Please review this document and let us know if you have additional questions: Picture Message (MMS) troubleshooting: Windows Phone
View ArticlePlease unlock my iphone
Please unlock my iphoneiPhone 5s, Gold, 16GbIMEI/MEID (removed, private)Part No. (removed, private)
View ArticleRe: Please unlock my iphone
Please review our unlock policy kuzik: SIM Unlock your phone. If your device is eligible, contact us via phone or live chat: Contact Us
View ArticleI changed my prepaid plan.but wait for until Mar 3
I changed my prepaid plan.but wait for until Mar 3. Please tell me how to change my plan "immediately" I want use WEB.
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Re: Factory Restart but No Available Internal Storage
Hi mocina, thank you for reaching out! In addition to the factory reset, have you also wiped the cache partition? This is a different part of the phone storage then a master reset would clear out, so...
View ArticleRe: Wi-Fi Calling - REG91: "Unable to Connect" error
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...
View ArticleRe: Trade In Value
I have had no luck at a store or by calling customer care. I went into a "corporate" store originally on 2/14. When I asked them if I could switch a line over from VZ and ATT, they said no. So, we...
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