Re: how can i unlock my iphone?
Hey kc.dupit2014! We definitely want you to be able to stay connected with those who matter most while you’re traveling. Inorder to be eligible to request a SIM unlock for your device you must meet...
View ArticleRe: S5 does not download Group Messages
Hello haharman! We can definitely understand how this would be frustrating. We would like to take a closer look at this with you. I am sending you an private message with instructions how to contact...
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Re: NEEDING HELP TROUBLE SHOOTING MY GALAXY S4
Hi keyamber! We're sorry to hear about your recent experience with your replacement phone. Does this audio issue occur on every call? Check out: Audio troubleshooting: Android for additional assistance.
View ArticleRe: Misguided by TMo rep, and now I have no comms in Iraq
Hello jedirye, We may have some options to get a new SIM card sent out to a different address for you in the US, that can be forwarded on to you. Although, the plan you are looking to activate is not...
View ArticleRe: Preferred Customer @ T-Mobile
Hi sami9169, Without looking at your account I can't say for sure but from what you have explained you not only have a grandfathered rate plan but also data features. Older data features that were...
View ArticleRe: Misguided by TMo rep, and now I have no comms in Iraq
Hello babsp, The differences between T-Mobile Prepaid accounts and T-Mobile postpaid accounts really depend on the service that you are looking for. Here's a link to the prepaid service: Prepaid Cell...
View ArticleUpgrade Phone Page Keeps Giving Me An Error.
Every time I click "Upgrade" on phone I get this error. Our website is temporarily unable to complete your request. Please try again in a few minutes. For immediate assistance, please call...
View ArticleRe: Flash 925 to CYAN by Yourself!
Hi mikelee606, We always encourage our customers to make their phone experience their own, however, we cannot guarantee the phone's functionality when an update that is not officially manufacturer...
View ArticleRe: Roaming and "E"
Hi bossplayer, We want you to have great service with us! When I look at that area, I do show great LTE/4G coverage. Do you see the speeds in certain places or everywhere you go? Have we done any...
View ArticleRe: latest upgrade (8/22/14 = G900TUVU1BNG3)
Hello phtimo, We definitely want to make sure that your phone is functioning properly and as it should and that you are receiving only the notifications you really want. For the power saving icon: Turn...
View ArticleRe: can't send text to e-mail
As my post says: I have an old Motorola Razr, no data plan, no e-mail. It just makes/receives phone calls. And as also posted I enter my address as mynumber@tmomail.net ("my number" is 10 numerals,...
View ArticleRe: One of the lines on my account can't setup voicemail.
Hello greffin33, We definitely want to make sure that all of your lines have the voice mail option available and set up. No one wants to miss any important calls by not having a voice mail box set up....
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Re: Tmomail.net: loss of email alias
Hello drnewcomb2, We appreciate your feedback regarding certain filters and aliases being retired for tmomail.net email. We will be sure to provide it to the appropriate people. While email filters...
View ArticleRe: USA MiFi help
For 2g only service it will work with t-mobile usaYou need to have either band 4 for LTE or 1700/2100 for 3g for it to work with T-Mobile's high-speed network.
View ArticleRe: Hi,
What are you trying to limit.You need to subscribe to family allowances to be able to access that.When you do then that will be an option on your my t-mobile page.
View ArticleRe: Galaxy S3 T999l - Email Notification is REALLY Negative.
OkcIt has been a few days since I performed the suggest factory reset. Everything seems to be working (for now) and I am happy. I really did not find the root cause of this issue. Probably because I...
View Article$30 plan and SIM card
hisome time ago I bought a sim card from tmobile.com but never managed to active it with the $30/month plan. It talked to a rep that said it was only for walmart clients but the site clearly says it is...
View ArticleRe: USA MiFi help
Hi and THANKS for that, as long as I can get on (emails and not much web surfing) it really is all I want I don't needs lots of speed so will all T-Mobile give me 2G service please
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