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Re: Official Free Data for Life discussion: Can you add my device?

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Is anyone at T-Mobile still monitoring this discussion? I am really confused as to why the ZTE Mobile Hotspot appears together with other eligible devices at http://www.t-mobile.com/landing/bring-your-own-tablet.html, but isn't working even though I successfully activated it on the free data plan. When I connect to my hotspot and attempt to access a website I get redirected to an upsell page which, when I click "Get Started", sends me back to my account status page at mim.t-mobile.com. This is even more confusing given the fact that when I'm connected to my hotspot and access mim.t-mobile.com to check the status of my plan, it says my hotspot is active and has 150MB of data remaining for the month.

 

See image of my mim.t-mobile.com page here.

See image of upsell page here.


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