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T-Mobile unlock policy

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Hi im currenty with tmobilE. When I call to unlock my iPhone 6 since I pay in full price the rep say I have to used in 40 days too unlock but when I read policy it didn't say anything 40 days, that only for  people in contract or monthly payment. If I cancel my account willing tmobile unlocked my iphone? I'm really sick hear all this 40 day used


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