So my iPhone 5C home button wasn't working and I wrote assuant to make a claim. I had explained my situation and answered all the questions I needed to answer. Long story short they declined my claim. They denied me cause I put down to be honest that I had dropped my phone a long ago but it was unrelated to whats going on. To be fair i let them know. Well they sent me a letter stating they wont fix it cause i never reported any claims. But I don't understand why I would when my phone was perfectly fine and i just dropped it a few times off my bed. So anyways I called T-mobile hoping they can help me but again told me that as it is unfair I can either make a report again to have it overturned. I don't know if that is like your normal way of doing things denying people first but anyways moving on. I knew there was hardware issues going on in my phone. So idk like a few weeks later which is today my phones battery got so plumped up it tore up my LCD screen. "wow" .So I took it to the Apple store and told them the story I just told T-Mobile and Assurant and they told me we opened your phone and it was not tampered with or was out of place and the outside was immaculate they shouldn't of denied you. (Plus how can you keep denying something you never physically looked at). So anyways I think that T-Mobile and assurant didn't care about a loyal customer like me. If they would of fixed it I wouldn't of needed a whole brand new phone. Lastly Apple is shipping me out a new phone (something T-Mobile or assurant wouldn't do) I canceled my insurance cause why have it if T-Mobile wont even fix something that I didn't even do wrong. So I am getting my new Iphone 5C from Apple tomorrow and I need to know: Do I need to let T-Mobile know of the new phone to update their system? Also I had a jump program on my phone previously which T-Mobile would not let me take advantage of because (I can not stress this even more) they wouldn't fix my phone. Since it was in fact a hardware issue and T-Mobile or T-Mobiles insurance Assurant treated my like i wasn't worth there time or effort, I would like to know when I get my new Iphone 5C could I get jump reinstated and I upgrade to something higher? Or do I have to start all over again even tho it was T-Mobile and T-Mobiles insurance that was making a single mother struggle? I would like to know.
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