So, my husband and I recently switched from Verizon over to T-Mobile 2 months ago. My husband is in the military and was going to be deployed. Once we told the reps about that, they said that it was no big deal, we didn't have to suspend his line because he could still use his phone while there and call using WiFi calling. That was the deal maker for us and we even voiced our excitement over that tidbit. So, we got the Nexus 5 and went on with our lives.
Yesterday, my husband (who is now out of the country) had mentioned while we were talking on the phone that he had gotten a text message saying that he would be charged $0.20 a minute for voice calls but data and text messaging were still free. That was a real head scratcher right there because the rep at the store had said that we wouldn't be charged! So, I call the T-Mobile store and spoke with the rep that signed us up and told him the phones we had and what the problem was. He said, "Yes, he would be on international roaming. Data and texts are free but if he wanted to call you and not be charged, he could just use WiFi calling." Ok, great! Thanks! So, now tonight, I decided that I would just double check and we've been charged for roaming! I also checked to see how to use WiFi calling on the Nexus 5 and guess what?! It's not supported! If we had known that, we would have just stuck with Verizon and our iPhones, suspended or cancelled his line, and just kept right on until our contract with Verizon ended in October. Now he's in a different country and the sole reasoning for switching phones and carriers just went out the window. I feel lied to. Shouldn't the reps know this? So disappointed.
