hello,
I have the same situation.
On April 29th I switched from my previous provider to T-Mobile, with the Family plan of 2 lines. Also I purchased from T-Mobile's website two iPhone 5s. After I started to use my phone, I found that it was defective /it turned off automatically several times during usage/. So next day I placed the replacement order via phone. I WAS CHARGED $152.19 FOR THAT REPLACEMENT ORDER AS WELL. On May 16, the same day when I got
my replacement iphone I sent to T-Mobile's warehouse the defective one. I packaged it personally at the UPS station. Warehouse received the device on 05/21/2013 at 10:00 A.M. I have UPS confirmation. After my calls over two weeks they kept saying it was returned but not processed, and this could take up to 30 days. Today again I
called but this time I was told that warehouse received the package but the phone wasn't in it!!!!!! I physically packaged it myself in the UPS station and was very careful to do all steps and I sealed it in front of the
UPS clerk.
I have terrible experience with T-mobiles warehouse.... First I get defective phone from them, then instead of 1
business day I got my replacement in 8 days…I was with that defective phone for 8 days…it disconnected several times during my conversations…I don’t want to explain what that mean for me and for my business. Now I can not get my money back because it was lost in warehouse...!!!
I know other people have had problems similar issues with the warehouse lost
phones or messing up the orders.
Does anyone have any advice? I am very disappointed and frustrated .I am
trying to get my money back for appx. 20 days. but still there is no hope in
the horizon. If anyone has had a similar issue and was able to solve it,
I'd love to know what course of action got this resolved for you.