My family members and I converted from the $30/mth prepaid plan to a Simple Choice Family Plan on Sunday Feb 24, 2014.
We wanted to retain our prepaid phone numbers and at the T-mobile store, we were advised that this can be done; it would take "a few hours" for the new sim cards on the new post paid accounts to be activated, and for our 'old' numbers to be ported to this new postpaid sim card account.
It is now Friday - 5 days since our fateful conversion attempt - and of the 3 accounts which were converted from prepaid to Simple Choice, only 1 of the accounts can make and receive calls. Since Sunday, we have not been able to make phonecalls or receive phonecalls on the remaining 2 accounts.
Each time we try to dial out, we get a message "Your flex account balance is too low to complete this call. Please refill your account to complete this call."
Each time somebody tries to call me, they get a message "The subscriber you have called is unable to receive calls".
I have called customer support every day - and was told that there is a system issue, and the engineers are working on it.
My question is HOW LONG IS THIS GOING TO TAKE?
Why am I subscribing to a phone service plan where I am not able to use the phone?
Is anyone else having this issue?
What is T-mobile doing about this?