Long story on the reasons for the SII over the III and 4.
Regardless, the phones were sold to me as new at the cost of a new SII.
Anyway my first clue I was in trouble, was when T-Mobile told me i'd have to pay $150 up front to get a two day old phone that won't work, replaced. Second was when the same rep told me I would likely gt a ":refurbished phone" for that $150 fee on top of having to pay the cost of a brand new phone at $300. I was only 7 days in with Tmobile and should have walked, but didn't. I'm a very patient woman and it gets me into situations just like this sadly.
Anyway, follow up, I called and spoke to yet another rep this morning after posting here. This rep had me recite the whole story to him again about signal issues, the sound problems, the display switching screens constantly, the dropped calls, the buttons not working. He made me go over it all again, guess what? The call dropped because I lost my one bar of service. I waited for 10 minutes then called back. I figured either he wasn't going to bother or it was just another case of me not getting a call.
The second rep, I felt bad because by this time I was finally done being nice and understanding. I am down right angry about the whole thing. Now she actually listened to me. She heard that i wasn't going through yet another phone reset, or willing to do anything. I am just sick of the whole thing and cannot wait to be out of the finance agreement on the phone so I can walk. I wanted to hear that they understood, i have been very reasonable for almost 3 months. It is now time for a solution. I don't care if your techs say the service is awesome green coverage here. Obviously for this phone it isn't.
Anyway, she went on to say, with all the notes on the account and the fact that I pay for premium protection, I was entitled to receive a warranty exchange. This was a cost of $5 for the shipping. Ok. fine. She also said my son can call in and get the same with his handset since they can see he rarely uses his and it is because of not being on the network.
She ALSO said the two phones had the incorrect sims in the them. They needed a 3g/4g sim, not sure what she meant, but the phone calls and signal are bad because I have the wrong sim. So that is being addressed.
She also mentioned if they find any issues such as damage, cracked screens, water damage etc, they will charge me $75. This did concern me after reading all over the web today and seeing so many people having the same issues with their "New" Galaxys and sending them in under warranty, only to receive a charge back for water damage, almost every single one of them. They better not even dare. Its been such hell with this since day one, that would be the icing on the cake.
I'll post once the "New" phone arrives. Oh and one last thing, the first rep I spoke to this morning, did call back and left me a message while I was talking to rep number 2. In his message he went on to tell me "Since you were not able to stay on the line, I did some research and thought I would follow up with some information for you. I believe this clears up why you are having so many issues, there is actually an outage in your area. this is causing calls to drop and signals to be low with no 4g connection"
What did I find amusing about that? I was on the phone with rep 2 for about 45 minutes on one of the LG's and the Galaxy in my hand. During the whole conversation my bars on the LG never dropped below 4. The galaxy either had 0 bars or 1. The whole conversation which took place on the LG was crystal clear. Rep 2 checked the system and went a tier up to double check network status and the network was working fine. After a hoild of maybe 10 minutes, she came back with the offer to switch out phones. Odd how the two reps didn't see things in the same light.
Oh oh and About executive customer care................ they are the ones that told me "Oh I understand you feel you have been cheated because things aren't working right. But we can lower your bill monthly by taking the 2.5g Data off since you can't use it. Other than that, until your phones are paid off, Im afraid there isnt much else we can do. if you want to pay them off right away, you are free to shop around for better service" :/