Hi spice03
We're sorry to hear you're locked out of your hotspot. The easiest way to reset your admin password on any of our mobile broadband devices it to perform a hardware reset on the device. What you will want to do is to find your device on this page: Mobile Internet
If you don't see it right away, click the View All link below the USB Laptop Sticks graphic. Once you find your device, you'll be able to select it and then view the Content section, where you will be able to find reset instructions. Once your hotspot is reset, your admin password will be returned to the default setting.