T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
T-Mobile: A Chat Specialist will be with you soon.
You: When will i receive my iphone
T-Mobile: Thank you for waiting. A Chat Specialist will be available shortly. For assistance with payment processing or account cancellation, please call Customer Care at (877) 746-0909.
Reiner V: Hi, Edgar.
Reiner V: I fully understand your anticipation for your new phone. I can surely track this for you.
You: It's a little frustrating I know people who ordered after me receive it already
Reiner V: That's true. I sincerely apologize for that. It is because JUMP orders were prioritized however, I can surely check the status of your order.
Reiner V: May I have your order number please?
You: Mine was a JUMp order
You: S000909284
Reiner V: May I know what gave you the impression that the other person placed their order after yours?
Reiner V: The sure way to validate this is through its order number.
You: hes a friend and said he did
You: well what does my order number tell you
Reiner V: I can surely check if there were a miss in order processing. Do you know his order number? Because we process orders on a first come first serve basis.
Reiner V: I am accessing your order right now.
Reiner V: May I have your T-Mobile number for the security of your acct.?
You: 7736790273
Reiner V: Thanks.
Reiner V: We've had numerous customers with back orders when it came to iPhone 6 due to its high public demand, the estimated delivery date will be after 1 to 2 days based on where the order is on the queue.
Reiner V: The good news is that the charge on your credit card is definitely refundable before this specific device ships out, so it is not to late to cancel the order if you're not willing to wait and get a refund.
Reiner V: I sincerely apologize for the long delay. However, you have our commitment that we will do our best to get our iPhone 6s stock with Apple at the time we have committed.
You: Where is the order in queue
You: Yeah I've been told multiple different dates when I Might get it and none have come true
Reiner V: At the moment it is on the front of the queue. It is because it were already submitted for shipping fulfillment.
You: It has already been submitted for shipping fulfillment?
Reiner V: That's right. Just to set proper expectations, the ETA (estimated time of arrival) is on business days. Based on the details associated with your order it can arrive Monday or latest Tuesday.
You: So you are saying either Monday or Tuesday I will be receiving it? Am I COrrect?
Reiner V: That is right.
Reiner V: Your order is our priority.
Reiner V: It is just that the Apple's resources for manufacturing the iPhone 6 are not adequate to meet the demand.
You: Mine is a 6 Plus is that different
Reiner V: I am referring to both models. I would like to let you know our commitment that we make sure that every time they have release a batch we get our alloted stocks.
Reiner V: We highly value your business, Edgar.
Reiner V: You are most entitled to get your phone in time.
You: I would hope so I've been with you guys for awhile now
Reiner V: Exactly. Thanks for your patronage. We will definitely get it delivered at the time we have committed.
You: So Monday or Tuesday. Thanks
Reiner V: That's absolutely right