Thank you Alisha for your prompt response. So once I got my new phone it did as you said automatically transfer but on my jump it says I'm ineligible because of the claim that they wrongly denied. So I called tmobile and told them I have a brand new phone cause of ...well you heard the rant... And why does my phone now have anything to do with my previous claim on the jump? Ughhh so annoying. All I wanted was my phone FIXED and still be able to be upgraded to something better. It's not like tmobile is getting a blown out battery phone like before that TMOBILE sold me. How do I fix this? Oh and to add this rant isn't directed at you I appreciate you've been more help then everyone I spoke on the phone with. So thank you for this community service.
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