wow guys that's great but what does all this have to do with T-Mobile and the problem we are discussing here again please if you don't have something useful about this let T-Mobile people do their job. I am aware that everyone out there has a great story about how they deal with their problems but I am trying to fix the problem not carry several phones with innumerous sim cards. Maybe you should open a different post and discuss your ideas.
Thank you all again but with all respect lets focus on the issue in hand please and find out why this is happening and fix it.